Shipping Policy

Shipping Information

At WEAR TENSO, we aim to process and ship all orders as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days after purchase.

Please note that processing times may be longer during:

• holidays

• product launches

• promotional periods

• high order volume periods

Estimated Delivery Times

Estimated delivery times may vary depending on your location.

Australia

Estimated delivery time: 5–8 business days

International Orders

Delivery times may vary depending on the destination country and local customs processing.

Please note that shipping times are estimates and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Customs & Import Duties

As WEAR TENSO operates internationally, some orders may be subject to:

• customs duties

• import taxes

• local handling fees

These charges are determined by your local customs authority and are the responsibility of the customer.

WEAR TENSO is not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

• an incorrect address

• failure to collect the parcel

• refused delivery

additional shipping fees may apply for reshipment.

Lost or Delayed Parcels

WEAR TENSO is not responsible for shipping delays caused by:

• carriers

• customs

• weather conditions

• strikes

• unforeseen logistical issues