Privacy policy

Privacy Policy

Last updated: 9 July 2026

WEAR TENSO operates this store and website, including all related information, content, features, tools, products and services (the "Services"), to provide you with a personalised shopping experience. WEAR TENSO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise interact with us.

If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your information as described below.

Depending on where you live, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local privacy regulator.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies you or could reasonably be linked to you or another individual.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, where you live and what is permitted or required under applicable law, we may collect and process the following categories of personal information:

  • Contact details, including your name, residential address, billing address, delivery address, phone number and email address.

  • Financial information, including credit or debit card details, payment information, financial account details, transaction records, payment methods, payment confirmations and related payment data.

  • Account information, including your username, password, security questions, preferences and account settings.

  • Transaction information, including products you browse, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your purchase history.

  • Communications with us, including any information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, internet connection, IP address and other unique identifiers.

  • Usage information, including how and when you access, navigate and interact with our Services.

Sources of Personal Information

We may collect personal information from:

  • You directly, including when you create an account, visit or use our Services, contact us or otherwise provide your personal information.

  • Automatically through our Services, including from your device when you visit our website or use our products or Services, including through cookies and similar technologies.

  • Our service providers, where they collect or process personal information on our behalf in connection with the Services they provide.

  • Our business partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes.

Providing, Improving and Personalising Our Services

We use your personal information to deliver our Services, including to:

  • process payments;

  • fulfil and deliver your orders;

  • manage returns, refunds and exchanges;

  • create, maintain and manage your account;

  • remember your preferences and products you're interested in;

  • send account and order updates;

  • enable you to submit reviews;

  • recommend products based on your previous purchases or browsing activity; and

  • improve and personalise your shopping experience.

Marketing and Advertising

We may use your personal information to send you marketing and promotional communications by email, SMS or post.

We may also show you personalised advertising for our products and services on our website or on third-party websites based on your previous purchases, items left in your shopping cart and your interactions with our Services.

Security and Fraud Prevention

We use your personal information to:

  • verify your identity;

  • provide a secure shopping and payment experience;

  • detect, investigate and prevent fraud or other unlawful or malicious activity;

  • protect public safety; and

  • maintain the security of our Services.

If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other account access details with anyone.

Communicating With You

We use your personal information to:

  • provide customer support;

  • respond to your enquiries;

  • deliver our Services effectively; and

  • maintain our relationship with you.

Legal Obligations

We may use your personal information to:

  • comply with applicable laws and regulations;

  • respond to lawful requests from government agencies or law enforcement authorities;

  • participate in legal proceedings;

  • investigate potential breaches of our policies or Terms of Service; and

  • protect our legal rights and those of our customers.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify, our vendors and other service providers who perform services on our behalf, including IT support, payment processing, analytics, customer support, cloud hosting, fulfilment and shipping.

  • Our marketing and business partners who help us advertise our products and services. For example, Shopify may help us deliver personalised advertising across other merchants' websites based on your online activity. These partners process your information in accordance with their own privacy policies. Depending on where you live, you may have the right to opt out of this type of personalised advertising.

  • Third parties where you instruct or authorise us to share your information, such as for order delivery or through social media integrations and widgets.

  • Our related companies and affiliated businesses.

  • Parties involved in a business transaction, such as a merger, acquisition or insolvency, or where required to comply with legal obligations, enforce our Terms or policies, or protect our rights, customers or Services.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform.

Information you submit through our Services may be transferred to Shopify and to third parties located outside your country of residence where necessary to provide and improve the Services.

We also use certain enhanced Shopify features that rely on information collected from your interactions with our store, other Shopify merchants and Shopify itself to help us protect, improve and grow our business.

In these circumstances, Shopify acts as the data controller for that processing and is responsible for handling requests relating to your privacy rights associated with those features.

For more information about how Shopify uses your personal information and the privacy rights available to you, please refer to Shopify's Customer Privacy Policy.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is completely secure or impenetrable, and we cannot guarantee absolute security.

Information transmitted to us over the internet may not always be secure during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal information depends on a range of factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. Where permitted by law, we may decline your request where appropriate.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Erasure

You may have the right to request that we delete the personal information we hold about you.

Right to Rectification

You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of your personal information and request that it be transferred to another organisation, subject to certain conditions and exceptions.

Managing Marketing Communications

We may send you promotional emails from time to time. You can opt out at any time by clicking the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send you non-promotional emails relating to your account, orders or other transactions.

You can exercise any of these rights where available through the Services or by contacting us using the details provided below.

For more information about how Shopify processes your personal information and any rights you may have, including rights relating to information processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of your privacy rights.

Where required or permitted by law, we may ask you to verify your identity before processing your request.

You may also authorise another person to submit a request on your behalf. Before accepting such a request, we may require proof that the authorised representative has permission to act for you, and we may ask you to verify your identity directly.

We will respond to your request within the timeframes required under applicable law.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

International Transfers

Please note that your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Where we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognised transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards approved by the relevant UK authority, unless the information is transferred to a country that has been recognised as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When we do, we will publish the updated Privacy Policy on this website, update the "Last updated" date and provide any notices required by applicable law.